We have a 3-day exchange policy, which means you have 3 days after receiving your item to request an exchange.
To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@maraofficial.pk or what’s app at +923112809790
If your exchange is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any return question at support@maraofficial.pk or whats app 923112809790
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non exchageable-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or custom sized items). Please get in touch if you have questions or concerns about your specific item.
Exchanges
Contact us on whats app +923112809790, explain the issue and we will be happy to exchange it for you within 3 days of purchase in its original condition, unused, tagged, original packaging.
Refunds
There is currently no refund policy. Product's can be exchanged for another product of the same value or higher.
Refund's are only given out in rare case's when we are unable to complete an order or a customer order cannot be exchanged.
We will notify you once we’ve received and inspected your exchange, and let you know if the exchange was approved or not. If approved, team will get in touch with you to provide you with an exchange.